Shipping policy

1. Order Processing Time

  • All orders are processed within 2–3 business days.

  • Orders are not processed, shipped, or delivered on weekends or holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days.

  • We will notify you via email if there is a significant delay in shipping your order.

2. Shipment Confirmation & Tracking

  • You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.

  • Tracking links will become active within 24 hours.

3. Damaged or Lost Packages

We take great care in packaging our products and umbrellas in heavy-duty boxes. However, if your order arrives damaged or gets lost in transit, please contact us within 14 days of the delivery date.

  • Please save all packaging materials and damaged goods.

  • Take clear photos of the damaged box and product to help us file a carrier claim.

  • We will issue a replacement or a full refund once the carrier validation process is complete.

We are currently working on International Shipping! Please follow our socials for updates when we are ready!