Refund policy

Returns & Exchanges

Shades of Acid has a 30-day return/exchange window from the date of delivery in which you can return your order for a refund or exchange. To return it, the product(s) must be:

• In original condition
• Fully intact with the original packaging and tags. 
• If the product is received with any signs of wear and tear, an additional fee may be deducted from the refund, at our discretion. 

We have a shipping + restocking fee of 15% that will be deducted from your refund. These costs are the responsibility of the customer, unless otherwise specified.

You will be required to pay for the return shipping of the item and we will not be liable if there is any loss or damage during transit. We suggest using a trackable delivery service so you can keep track of the item until returned. Once the item is received, please allow 1-3 business days for the refund to be processed. Refunds will be issued to the original payment method.

For Faulty or Damaged Goods

If you receive an item that is damaged or faulty, please email us at: hello@shadesofacid.com  Make sure to include photos of the damage in the email. After the damage has been reviewed by our team, we will arrange for either the necessary replacement parts to be shipped for repairs, the item to be returned to us for repairs, or a full replacement of your order. If the item isn’t available anymore, we will issue a full refund back to your original payment method.

If we request for a return of the damaged/faulty item, we ask that you please ship it back in its original packaging with all tags in place.